Privacy Policy

1. Who We Are

Subh Mangal Milan ("we", "our", or "the Platform") is an Indian matrimonial service operated from India. Our registered address is:

We are committed to protecting your privacy in compliance with the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable data-protection principles.

2. Information We Collect

2.1 Information You Provide Directly

• Registration data — name, email address, mobile number, password, gender, date of birth, religion, and marital status.
• Profile / Biodata — height, weight, caste, community, gotra, manglik status, blood group, occupation, income, education, family details, lifestyle preferences, and partner preferences.
• Horoscope / Kundli — birth date, birth time, birth place, rashi, nakshatra, and related astrological details.
• Photos — profile photo, cover photo, and gallery images you upload.
• Identity documents — government-issued ID or selfie submitted for verification (stored temporarily as Base64 and deleted after verification is complete).
• Messages — content of chat messages sent between members.
• Payment information — processed through our payment gateway partners; we do not store full card details.

2.2 Information Collected Automatically

• Usage data — pages viewed, features used, search queries, and time spent on the Platform.
• Device data — IP address, browser type, operating system, device identifiers, and screen resolution.
• Cookies and similar technologies — see our Cookie Policy for details.
• Log data — server logs that record requests, errors, and other diagnostic information.

2.3 Information from Third Parties

• If you sign in with Google, we receive your name, email, and profile picture from Google.
• Payment processors may share transaction status and partial card details with us.

3. How We Use Your Information

We use your information to:

• Create and maintain your account and profile.
• Display your profile to other members based on compatibility and preferences.
• Provide our matching algorithm and partner recommendations.
• Enable messaging and interaction between members.
• Process payments for premium plans and wedding services.
• Verify your identity to keep the Platform safe and fraud-free.
• Send service updates, match alerts, and (with your consent) promotional communications.
• Improve our algorithms, features, and overall user experience.
• Comply with legal obligations and enforce our Terms of Service.
• Resolve disputes and protect the rights and safety of our members.

4. Sharing Your Information

We may share your information in these limited circumstances:

4.1 With Other Members

Profile information (name, age, photos, profession, city, etc.) is visible to registered members in accordance with your Privacy Settings. Contact details (phone, email) are shared only with members you explicitly express interest in, subject to your privacy preferences and plan tier.

4.2 With Service Providers

We engage trusted third parties who assist us in operating the Platform — cloud hosting, payment processing, email/SMS delivery, analytics, and customer support. These providers are contractually bound to protect your data and may not use it for any other purpose.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or a government authority, or when we believe in good faith that disclosure is necessary to protect the safety of our members or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you and provide choices before your data is subject to a different privacy policy.

5. Data Retention

We retain your personal data for as long as your account is active, or as needed to provide you services. Specifically:

• Active accounts — retained for the duration of your membership.
• Deactivated accounts — retained for 90 days in case you wish to reactivate, then deleted.
• Message data — retained for 12 months after the last activity.
• Payment records — retained for 7 years for tax and legal compliance.
• Verification documents — deleted within 30 days of verification completion.
• Backups — retained for up to 30 days in encrypted backup systems.

You may request deletion of your account and associated data at any time (see Section 6).

6. Your Rights

You have the following rights with respect to your personal data:

To exercise any of these rights, email us at privacy@subhmangalmilan.com or use the Account Settings section of your profile. We will respond within 30 days.

You may also unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email we send.

7. Security

We implement industry-standard security measures to protect your data, including:

• HTTPS / TLS encryption for all data in transit.
• AES-256 encryption for sensitive data at rest.
• Bcrypt hashing for passwords (never stored in plain text).
• Role-based access controls ensuring staff access only what they need.
• Regular security audits and penetration testing.
• Two-factor authentication available for member accounts.

However, no system is 100% secure. We encourage you to use a strong, unique password and to report any suspicious activity to our support team immediately.

8. Children's Privacy

Subh Mangal Milan is intended for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we discover that we have inadvertently collected data from a minor, we will delete that information immediately. If you believe a minor has created an account, please contact us at privacy@subhmangalmilan.com.

9. Third-Party Links

Our Platform may contain links to third-party websites or wedding service vendors. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of every website you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and display a prominent notice on the Platform for at least 30 days before the changes take effect. Continued use of the Platform after the effective date constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, concerns, or requests, please reach out to our Data Protection Officer: